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Frequently Asked Questions

About Sutton and East Surrey Water Services 

  • What services does Sutton and East Surrey Water Services offer?
  • How is SESWS regulated?
  • How can we help if you have a complaint?

Home Emergency FAQs

  • What do I do if my water pipes freeze, or even burst?
  • If my sink, basin or bath waste is draining away slowly, what can I do?
  • What is the best way to unblock a clogged drain?
  • What should I do if water is leaking through my ceiling?
  • If my WC cistern is overflowing what action could I take?
  • I can smell gas leaking, who should I call?

Supply Pipe FAQs

  • I share a supply pipe, what am I responsible for?
  • Is it my responsibility to check for leaks?
  • How can I tell if I have a leak in my supply pipe?
  • What problems can a leaking supply pipe cause?
  • What can I do to stop the leak?

Bathroom FAQs

  • What do I need to consider when designing a new bathroom?
  • What leading brands are available via SESWS?
  • How will I know what my new bathroom will look like?
  • Does SESWS offer technical advice to help me plan my new bathroom?
  • How much does it cost to get help with planning a bathroom with SESWS?

Boiler FAQs

  • How often should a boiler need replacing?
  • What type of boiler is recommended?
  • What features should I look for?
  • How can I find a trustworthy installer?

Solar Panel FAQs

  • How do solar panels work?
  • Is the UK suitable for solar energy?
  • How much does hot water contribute towards my energy bill?
  • How much money could I save?
  • Will the solar panels work in the winter months?
  • I have a Combination boiler; can I still have a solar hot water system?
  • Can solar panels be mounted on a flat roof or other surfaces?
  • How can Sutton and East Surrey Water Services help? 

 

 

 

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Call us now:

Plumbing / Drainage problems
020 8722 7004

 

Heating problems
020 8722 7005

 

Solar panels
020 8722 7004

 

Policy enquiries line
0800 316 6858

 

Bathrooms / Showers
020 8722 7004

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