FAQs
Frequently Asked Questions
Welcome to our FAQs section. You’ll find answers to the questions our customer services team are often asked – simply select the question you’re interested in to reveal the answer.
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How is SESWS regulated?
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Sutton and East Surrey Water Services is regulated by the following:
Gas Safe Register
Gas Safe Register is the official body for gas safety in Great Britain and the Isle of Man. This means that if you require a gas engineer to carry out work on your property, by law they must be a Gas Safe Register listed engineer. For more information about the Gas Safe Register, please visit http://www.gassaferegister.co.uk/
Association of Plumbing and Heating Contractors (APHC)
The Association of Plumbing and Heating Contractors (APHC) is the leading trade Association for the Plumbing and Heating industry in England and Wales. It provides valuable business services to its members in the plumbing and heating industry. For more information about the Association of Plumbing and Heating Contractors (APHC), please visit http://www.competentpersonsscheme.co.uk/
Chartered Institute of Plumbing and Heating Engineering (CIPHE)
The Chartered Institute of Plumbing and Heating Engineering (CIPHE) is the professional body for the UK plumbing and heating industry.The CIPHE has a membership of around 12,000 including approximately 260 manufacturers and distributors, which support its work as Industrial Associates. Suitably qualified CIPHE members also enrolled as Registered Plumbers, are recognised by the Secretary of State, DEFRA, as "Approved Contractor Persons" under the Water Supply (Water Fittings) Regulations 1999 in England and Wales and the Water Bylaws (Scotland) 2000.For more information about the Chartered Institute of Plumbing and Heating Engineering (CIPHE), please visit http://www.ciphe.org.uk/
Financial Services Authority (FSA)
The Financial Services Authority (FSA) is an independent non-governmental body, given statutory powers by the Financial Services and Markets Act 2000. It is limited by guarantee and financed by the financial services industry.
The FSA’s aim is to promote efficient, orderly and fair financial markets and help ensure all retail financial service consumers get a fair deal. It currently regulates over 29,000 companies with a diverse range of sizes and activities and it publishes a single handbook of rules and guidance for all authorised firms carrying out business in the UK.
Both Sutton and East Surrey Water Services Limited and Europ Assistance Holdings Limited are authorised and regulated by the FSA. Our FSA Registered numbers are 311883 and 202846 respectively.
For more information about the Financial Services Authority, please visit http://www.fsa.gov.uk.
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How can we help if you have a complaint?
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It is always our intention to provide a first class standard of service. However, if you have any cause for complaint there are a number of steps you can follow to get the problem solved.
Please submit your complaint in writing or via telephone to:
The Customer Services Manager
Sutton and East Surrey Water Services Limited
59 Gander Green Lane
Cheam
Sutton
Surrey
SM1 2EW
Or call 020 8722 7004
To help us deal with your case as quickly as possible, please have the details of your policy or job reference ready.
Alternatively, if your complaint is regarding your plumbing or heating insurance policy, please write to:
The Quality Department
Europ Assistance Holdings Limited
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
Call 08443 338 5799 or email quality@europ-assistance.co.uk
For more frequently asked questions visit these pages:
