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Home Emergency Insurance Cover

Buy or renew online or call on 0208 722 7000

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you. Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team. We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Policies start from just 21p a day, so why not explore the table below to see which policy suits you?

Prefer to talk through your options? Call our membership team now on 0208 722 7000

Please check that your property is within our catchment area

Policies at a glance

Compare Plumbing, Heating and Household cover

Policy Details 365 Assured Primary
Plumbing and Drainage (Emergencies)
365 Assured Standard
Plumbing, Drainage and Household
365 Assured Premier
Plumbing, Drainage and Household
365 Assured Budget
Heating
Gas Boiler & Boiler Controls Only
365 Assured Classic
Heating
Complete Gas Central Heating System
365 Assured Total
Plumbing, Drainage, Household & Heating
365 Assured Total Plus
Heating, Drainage, Household with Superior Plumbing
£93 26p per day ^ £147 40p per day ^ £189 52p per day ^ £198 55p per day ^ £252 70p per day ^ £339 93p per day ^ £375 £1.03 per day ^
BuyRenew BuyRenew BuyRenew BuyRenew BuyRenew BuyRenew BuyRenew
Plumbing & Drainage Emergency Cover View details
• Plumbing Emergencies
• Totally blocked/leaking mains drains
• Totally blocked/leaking sinks/baths/shower wastes
• Totally blocked/leaking WCs
• Free parts and labour within limits **
• Emergency cover 365/24/7
• Guaranteed response time for emergencies
• Unlimited number of claims
• No excess on any claims within limit **
• Own plumbing and drainage specialists
• All workmanship fully guaranteed
Plumbing & Drainage Routine Maintenance Cover View details
• Routine plumbing and drainage repairs
• Re-washering of taps/stop valves/ball-valves
• Replacement of defective stop-taps/ball-valves
• Fitting of ceramic discs (labour only)
• External water supply pipe repairs
Household Emergency Cover View details
• Electrical circuits/supply failures *
• Electrical sockets/switches/fuse boxes *
• DIY Accidents e.g. nails through pipes *
• Replace broken/missing roof tiles *
• Replace/make safe smashed window glass *
• Replace external door locks/lost keys *
Plumbing inspection, priority appointments and additional plumbing maintenance View details
• Annual plumbing inspection and complete report
• Fitting of taps and shower cartridge (labour only)
• Priority attention on routine appointments
Heating - Gas Boiler/ Controls Cover View details
• Central heating/hot water breakdowns
• Same day response for emergencies ***
• Free parts and labour within limit **
• Annual boiler service & system safety check
• No call-out charge
• Unlimited number of claims
• No excess on any claims within limit
• Scheme contribution for boiler replacement
• Gas Safe Registered engineers
Heating - Complete Gas Central Heating System Cover View details
• Radiators and repairs to pipework leaks
• Hot water cylinder leaks
• Feed and expansion tank leaks

^ Includes Insurance Premium Tax

* Emergencies only

For Budget Heating cover we will pay up to a maximum of £250 for any claim including VAT, call-out charges, labour, parts and materials. For Classic Heating, Total Plumbing, Drainage, Household & Heating and Total Plus Heating, Drainage, Household with Superior Plumbing we will pay up to the value of your boiler or system for any claim including VAT, call-out charges, labour, parts and materials. For Primary Plumbing & Drainage, Standard, Plumbing Drainage and Household, Premier Plumbing, Drainage and Household, Total Plumbing, Drainage, Household & Heating and Total Plus Heating, Drainage, Household with Superior Plumbing we will pay up to the value of your boiler or system and up to a maximum of £250 for each plumbing or household claim and up to a maximum of £600 for each mains drainage system claim, including VAT and call-out charges, labour, parts and materials. Unlimited for external water supply pipe repairs.

*** For emergencies reported before 9pm

Sutton & East Surrey Water Services Ltd is an Appointed Representative for general insurance purposes only of Kingsbridge Risk Solutions Limited which is authorised and regulated by the Financial Conduct Authority. All prices include Insurance Premium Tax at 9.5%. These policies are underwritten by DAS Legal Expenses Insurance Company Limited. DAS Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and entered on the register under number 202106.

Electrical and Kitchen Appliance cover

Electrical Emergency & Breakdown Cover £70 19p per day ^ Buy Renew
Repairs to electrical wiring and fixtures inside your home
Repairs to electrical wiring and fixtures within outbuildings
Outside security lighting
Electric doorbells
Accidental damage by you to cables, light switches/sockets and plug sockets
Limit per claim £1,000
Unlimited number of call-outs
  More info
Kitchen Appliance Cover £152 42p per day ^ Buy Renew
Breakdown and repairs including parts and labour
Excess per claim £0
Replacement allowance for appliances up to 5 years old 100%
Replacement allowance for appliances 5-8 years old 50%
Annual claim limit £1,000
Initial no claims period (first year only) 30 Days
Unlimited number of call-outs
  More info

^ Includes Insurance Premium Tax.

For Electrical Cover we will pay up to £1000 for any claim including VAT, call-out charges, labour, parts and materials. For Kitchen Appliance Cover, the annual claim limit is £1000 for any claim including VAT, call-out charges, labour, parts and materials.

Sutton & East Surrey Water Services Ltd is an Appointed Representative for general insurance purposes only of Kingsbridge Risk Solutions Limited which is authorised and regulated by the Financial Conduct Authority. All prices include Insurance Premium Tax at 9.5%. These policies are underwritten by DAS Legal Expenses Insurance Company Limited. DAS Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and entered on the register under number 202106.


From Croydon to Crawley and Weybridge to Tonbridge, we’ve got you covered.

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