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Total peace of mind for sheltered housing, almshouses and housing associations

If you are responsible for a number of occupants or tenants under the umbrella of a housing association, sheltered housing, church housing or an almshouse we can help.

We offer a range of plumbing, drainage, heating and emergency household insurance schemes to provide the protection that you and your residents need, from a trusted and experienced local company - and at a price you can afford.

We cover and repair everything from a leaky toilet, broken boiler, blocked pipes and problems with central heating right up to protection against home emergencies from DIY disasters, electrical emergencies and even broken door locks.

We also provide landlord's certificates and will carry out boiler and system safety checks annually as part of the poilcy cover.

With unlimited call outs, a 24 hour emergency help line and friendly, experienced team on call 365 days a year, it's no surprise that we already look after a number of local housing organisations. Importantly, all of our plumbing, heating and drainage engineers are full time permanent employees who have been with us for many years. We know the local area well and we understand how important it is to be sympathetic to the needs of each individual resident.

We offer a generous 10% discount for landlords and multiple policyholders, so please explore the range of options in the table below. If you’d prefer to talk to us, please call our friendly membership team on 0800 084 6991.

Please note you need to buy two or more policies to qualify for a landlords or multiple home owner discount.

Cover to suit all budgets...
we’ve got it covered
365 Assured Standard
Plumbing, Drainage and Household
 
365 Assured Classic
Heating
Complete Gas Central Heating System
365 Assured Total
Plumbing, Drainage, Household & Heating
 
365 Assured Total Plus
Heating, Drainage, Household with Superior Plumbing
 
was £144 £129.60 36p per day ^ was £252 £226.80 63p per day ^ was £333 £299.70 83p per day ^ was £375 £337.50 93p per day ^
BuyRenew BuyRenew BuyRenew BuyRenew
Central heating/hot water breakdowns
Plumbing Emergencies
Totally blocked/leaking mains drains
Totally blocked/leaking sinks/baths/shower wastes
Totally blocked/leaking WCs
Electrical circuits/supply failures *
Electrical sockets/switches/fuse boxes *
DIY Accidents e.g. nails through pipes *
Replace broken/missing roof tiles *
Replace/make safe smashed window glass *
Replace external door locks/lost keys *
External water supply pipe repairs
Re-washering of taps/stop valves/ball-valves
Replacement of defective stop-taps/ball-valves
Fitting of ceramic discs (labour only)
Fitting of taps and shower cartridges *
Radiators and repairs to pipework leaks
Hot water cylinder leaks
Feed and expansion tank leaks
Free parts and labour within limit Except on routine plumbing repairs Unlimited Unlimited (boiler & central heating systems) Unlimited (boiler & central heating system only)
Annual boiler service & system safety check
Annual plumbing inspection and complete report
No excess on any claims within limit **
Emergency cover and routine repairs
Guaranteed response time for emergencies
Priority attention on routine appointments
Unlimited number of claims
Scheme contribution for boiler replacement (£500 limit) (£500 limit) (£500 limit)
Own plumbing and drainage specialists
Gas Safe Registered engineers
All workmanship fully guaranteed

^ Includes Insurance Premium Tax

* Emergencies only

For Budget Heating cover we will pay up to a maximum of £250 for any claim including VAT, call-out charges, labour, parts and materials. For Classic Heating, Total Plumbing, Drainage, Household & Heating and Total Plus Heating, Drainage, Household with Superior Plumbing we will pay up to the value of your boiler or system for any claim including VAT, call-out charges, labour, parts and materials. For Primary Plumbing & Drainage, Standard, Plumbing Drainage and Household, Premier Plumbing, Drainage and Household, Total Plumbing, Drainage, Household & Heating and Total Plus Heating, Drainage, Household with Superior Plumbing we will pay up to the value of your boiler or system and up to a maximum of £250 for each plumbing or household claim and up to a maximum of £600 for each mains drainage system claim, including VAT and call-out charges, labour, parts and materials. Unlimited for external water supply pipe repairs.

*** For emergencies reported before 9pm

Sutton & East Surrey Water Services Ltd is an Appointed Representative for general insurance purposes only of Kingsbridge Risk Solutions Limited which is authorised and regulated by the Financial Conduct Authority. All prices include Insurance Premium Tax at 9.5%. These policies are underwritten by DAS Legal Expenses Insurance Company Limited. DAS Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and entered on the register under number 202106.

From Croydon to Crawley and Weybridge to Tonbridge, we’ve got you covered.

Accreditations:

Gas Safe logo APHC logo Energy Savings Trust logo Water Safe logo

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