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Total Plumbing, Drainage, Household & Heating

Buy or renew online or call 0800 316 6858

Total home emergency cover for plumbing and heating, drainage and household emergencies

What would you do if you suffered a boiler breakdown, home emergency, plumbing leak or drain problem? It might be expensive – and inconvenient. Not if you’ve got Total Assured 365. Our home emergency cover means you’ve got someone to call if you’ve got a leaky shower, central heating breakdown, blocked toilet or dripping tap. We’re there for you in almost every household emergency, fixing DIY disasters and providing an emergency locksmith if you’re locked out! We’ll even lend a hand with routine maintenance. Service is fast, friendly, local and guaranteed, and protection is 24/7/365 – see just how much is covered below.

If you buy more than one policy you'll qualify for a discount.

Please note that policies won't start and payment will not be taken until a boiler inspection has been carried out.

Please check that your property is within our catchment area.

What's covered?
Total Plumbing, Drainage, Household & Heating £339 93p per day ^
Central heating/hot water breakdowns
Plumbing Emergencies
Totally blocked/leaking mains drains
Totally blocked/leaking sinks/baths/shower wastes
Totally blocked/leaking WCs
Electrical circuits/supply failures *
Electrical sockets/switches/fuse boxes *
DIY Accidents e.g. nails through pipes *
Replace broken/missing roof tiles *
Replace/make safe smashed window glass *
Replace external door locks/lost keys *
External water supply pipe repairs
Re-washering of taps/stop valves/ball-valves
Replacement of defective stop-taps/ball-valves
Fitting of ceramic discs (labour only)
Fitting of taps and shower cartridges *
Radiators and repairs to pipework leaks
Hot water cylinder leaks
Feed and expansion tank leaks
Free parts and labour within limit Unlimited (boiler & central heating system only)
Annual boiler service & system safety check
Annual plumbing inspection and complete report
No excess on any claims within limit **
Emergency cover and routine repairs
Guaranteed response time for emergencies
Priority attention on routine appointments
Unlimited number of claims
Scheme contribution for boiler replacement (£500 limit)
Own plumbing and drainage specialists
Gas Safe Registered engineers
All workmanship fully guaranteed

^ Includes Insurance Premium Tax

* Emergencies only

** For Total Plumbing, Drainage, Household & Heating and Total Plus Heating, Drainage, Household with Superior Plumbing we will pay up to the value of your boiler or system for any claim including VAT, call-out charges, labour, parts and materials. We will pay up to a maximum of £250 for each plumbing or household claim and up to a maximum of £600 for each mains drainage system claim, including VAT and call-out charges, labour, parts and materials. Unlimited for external water supply pipe repairs.

*** For emergencies reported before 9pm

Sutton & East Surrey Water Services Ltd is an Appointed Representative for general insurance purposes only of Kingsbridge Risk Solutions Limited which is authorised and regulated by the Financial Conduct Authority. All prices include Insurance Premium Tax at 9.5%. These policies are underwritten by DAS Legal Expenses Insurance Company Limited. DAS Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and entered on the register under number 202106.

From Croydon to Crawley and Weybridge to Tonbridge, we’ve got you covered.


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